Delivery for mainland UK
Orders Under £20
|Standard||£2.95||3 - 5 working days|
|Expedited||£4.95||1 -2 working days|
|Express||£5.95||Next Working Day (Next working days when placed before 12 noon)|
Orders Over £20*
|Standard||FREE||3 - 5 working days|
|Expedited||£2.95||1 -2 working days|
|Express||£4.95||Next Working Day (Next working days when placed before 12 noon)|
Europe and UK Islands
|Europe and UK Islands Shipping by Weight||Price|
|European Standard (Up to 6.5kg)||£20.00|
|European Standard (Over 6.5kg)||£30.00|
For customers requiring delivery to Switzerland and Norway due to new Law that requires customers ordering from these countries to provide a tax ID number for international transit before dispatch. Please email proof of this ID and your order reference number to firstname.lastname@example.org once you've placed your order.
|Standard (Up to 2kg)||£20.00|
|Standard (2 - 6.5kg)||£40.00|
|Standard (Over 6.5kg)||£60.00|
How we deliver
As a general rule orders using Standard Delivery (Free Delivery) are delivered by Royal Mail, unless they are of a size that makes it more economical to send them via courier.
Upgraded shipping will be made by the courier that best reflects the deliver speed required - you will be informed of the courier and tracking number (if applicable by email when your order is dispatched.
Delivery - Frequently Asked Questions
Where is my order?
If you still haven’t received your item, we would ask that you allow an extra 48 hours for standard deliveries before contacting us to allow for local delays. We are aware that our standard delivery service with Royal Mail may be affected in some areas of the country due to high orders.
We are continuing with our shipments as per normal and will continue to monitor the COVID-19 guidelines as set out by the Government. But please note that whilst we dispatch on time, our third-party couriers may be slightly delayed in transit during peak periods of high volume.
How can I track my order?
I've ordered more than one item. Where is the rest of my order?
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over a busy period.
If an item appears on the delivery note in your parcel, but isn't with you, or an incorrect item or size has been received, please contact our customer service team.
The tracking shows my order as being delivered, but I haven't received it?
- Check with others in your household or your immediate neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
- Take a look around your property in any sheds, outbuildings or safe places where the postman or courier may have left your parcel for you.